COVID-19 Update

At every point, the safety of our staff and our users is our top priority. The Tech Center is located on the ground floor of Van Pelt Library.
At this time all Penn Libraries buildings remain closed, in-person events are cancelled until further notice, and access to library facilities
is limited to a small number of library staff.

All services are subject to change; revisions will be made as necessary with guidance from the University of Pennsylvania,
city and state officials, and the Centers for Disease Control and Prevention.

Please visit the University’s Coronavirus (COVID-19) Student Remote IT Support website for the latest information about Penn’s measures related to COVID-19.



The Tech Center provides assistance to Penn constituents with technical issues. Support is offered to off-campus Undergraduate and Graduate students,
residents of Sansom Place East and West, Greek Houses, and users of the Library.

Currently, Tech Center support is strictly remote. Emails and tickets will be reviewed and responded to 24 x 7.
Email: techcenter@upenn.edu Phone: 215-898-9720


Networks and Connectivity

Eduroam at Penn
Eduroam at Penn eduroam is a secured wireless network that allows students, faculty and staff to use their home institution's credentials (for Pen...
Tue, 1 Sep, 2020 at 2:20 PM
AirPennNet-Guest
Tech Center: AirPennNet-Guest  The AirPennNet-Guest wireless network is for visitors of Penn and not intended for student, faculty, or staff use. Guest...
Tue, 1 Sep, 2020 at 2:20 PM
ResNet Port Activations
ResNet Port Activations  Penn residences include Ethernet ports for wired access to the ResNet network. Connecting t...
Tue, 20 Jul, 2021 at 11:16 AM
AirPennNet-Device
Tech Center: AirPennNet-Device  AirPennNet-Device is a wireless network that is intended for devices that are incompatible with&n...
Tue, 20 Jul, 2021 at 11:16 AM
Connect to AirPennNet
Automatic configuration through Connect to AirPennNet  Connect to AirPennNet is a wireless network which delivers a wizard called JoinNow to assist Univer...
Tue, 1 Sep, 2020 at 2:45 PM
How to re-configure your iOS device for AirPennNet before returning to campus
Upon returning to campus your iOS device will need to be reconfigured for AirPennNet for you to be able to access the wireless network.  Opening th...
Tue, 20 Jul, 2021 at 11:15 AM
How to re-configure your macOS device for AirPennNet before returning to campus
Upon returning to campus your macOS device will need to be reconfigured for AirPennNet for you to be able to access the wireless network. Opening this page ...
Tue, 20 Jul, 2021 at 11:18 AM