The Tech Center provides assistance to all Penn constituents with basic technical issues. Support is provided to off-campus Undergraduate and Graduate students,
residents of Sansom Place East and West, Greek Houses, and users of the Library.


Emails and tickets will be reviewed and responded to 24 x 7
Email: techcenter@upenn.edu Phone: 215-898-9720


Help Articles

Documents to help Tech Center customers.

How to re-configure your macOS device for AirPennNet before returning to campus
Upon returning to campus your macOS device will need to be reconfigured for AirPennNet for you to be able to access the wireless network. Opening this page ...
Tue, 20 Jul, 2021 at 11:18 AM
How to re-configure your iOS device for AirPennNet before returning to campus
Upon returning to campus your iOS device will need to be reconfigured for AirPennNet for you to be able to access the wireless network.  Opening th...
Tue, 20 Jul, 2021 at 11:15 AM
AirPennNet-Guest
Tech Center: AirPennNet-Guest  The AirPennNet-Guest wireless network is for visitors of Penn and not intended for student, faculty, or staff use. Guest...
Tue, 1 Sep, 2020 at 2:20 PM
Penn+Box
Penn+Box  Penn+Box is a cloud-based collaboration service for securely managing and sharing files and folders. Penn+Box is offered with unlimited storag...
Tue, 20 Jul, 2021 at 11:22 AM
Microsoft Office
Tech Center: Microsoft Office  PennO365 provides full-time Penn students at participating Schools with access to Microsoft Office 365 ProPlus services ...
Tue, 28 Jun, 2022 at 4:52 PM
Zoom General Information
Zoom is a video conferencing platform that allows users to perform synchronous (real-time) functions including host online meetings, participate in group me...
Fri, 21 Aug, 2020 at 3:43 PM
PennKey Support FAQ
PennKeys What is a PennKey and who needs one? A PennKey is an individual's username and an associated password within the PennKey authentication syst...
Mon, 1 Aug, 2022 at 3:46 PM
Contacting Dell Support
Most Dell computers have a 3-year Next-Business-Day at-your-location warranty. Arrange support by phone: To get warranty service or out-of-warranty upg...
Tue, 28 Jun, 2022 at 10:47 AM
Contacting Lenovo Support
Most Lenovo computers sold through Penn's Computer Connection or Campus Express have a 3-year Next-Business-Day at-your-location warranty. Arrange ...
Tue, 28 Jun, 2022 at 10:46 AM
Contacting Apple Support
Support for Apple products, including Macintosh computers, iPhones, and iPads can be arranged directly through Apple.  You'll need your device serial n...
Tue, 28 Jun, 2022 at 10:46 AM